AIJILI FAQ – Frequently Asked Questions Philippines

Creating your AIJILI account is free and takes under 2 minutes. Head to /register, fill in your full name (as it appears on your valid ID), your Philippine mobile number, email address, and date of birth. Set a strong password, agree to the Terms and Conditions, confirm you're 21 or older, then submit. You'll receive a 6-digit OTP via SMS to verify your number — enter it and your account is live.

The minimum age to register and play at AIJILI is 21 years old. This is a strict requirement under Philippine law and AIJILI's Terms and Conditions. AIJILI verifies age at the point of registration and may request documentary proof (PhilSys, passport, driver's license, voter's ID, etc.) at any time. Accounts found to belong to players under 21 are closed immediately and any deposits are returned to the payment source.

No. AIJILI strictly allows one account per person, per mobile number, per payment method, and per household. Creating duplicate accounts to claim multiple bonuses is a violation of AIJILI's Terms and Conditions. If duplicate accounts are detected, all accounts are closed and balances are forfeited without exception. If you've lost access to your original account, contact support to recover it — don't create a new one.

Go to the Login page and click "Forgot password?" Enter your registered Philippine mobile number or email address. AIJILI will send you a reset OTP via SMS or a reset link via email within 2 minutes. The OTP expires after 10 minutes. If you don't receive it, double-check that the number or email you entered is the one you used when registering. Still stuck? Live chat support is available 24/7 to verify your identity and reset your access manually.

You can update your email address and contact preferences from your account settings at any time. However, your registered full name and date of birth cannot be changed after registration — these are identity fields used for verification. If you registered with an error in your name or birth date, contact AIJILI support with a valid government ID and they will review the correction request.

To permanently close your account, contact AIJILI support via live chat or email at support@aijili.net. Before closure, any remaining balance can be withdrawn to your registered payment method. If the reason for closure is related to problem gambling, AIJILI's self-exclusion tool is available immediately from account settings — it's faster and permanently stops all marketing contact as well.

Log in to your AIJILI account and go to the Deposit section. Choose your preferred payment method — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, or Visa/Mastercard — enter the amount, and follow the on-screen instructions. GCash and Maya deposits are credited instantly in most cases. Bank transfers via InstaPay take 1–30 minutes. The minimum deposit amount is ₱100.

The minimum deposit at AIJILI is ₱100, regardless of which payment method you use. There is no maximum deposit limit imposed by AIJILI, although your bank or e-wallet provider may have their own daily transaction limits. For example, standard unverified GCash accounts have a ₱50,000 daily incoming transaction limit — contact GCash directly if you need that raised.

AIJILI accepts all major Philippine payment methods:

• E-wallets: GCash, Maya (PayMaya), GrabPay, Coins.ph
• Bank transfers: BDO, BPI, UnionBank, and any bank supporting InstaPay or PESONet
• Cards: Visa and Mastercard debit/credit cards issued by Philippine banks

All deposit accounts must be registered in your own name. AIJILI does not accept third-party payments.

First, check the processing time for your chosen method: GCash and Maya are instant; bank transfers via InstaPay can take up to 30 minutes. If 30 minutes have passed and your deposit still isn't showing, contact AIJILI support via live chat. Have ready: your GCash/Maya transaction reference number or bank transfer receipt, the amount, and the time it was sent. Our team can trace and manually credit it if needed — this usually takes under 10 minutes once the reference is confirmed.

Yes. AIJILI offers daily, weekly, and monthly deposit limits as part of our Responsible Gaming tools. You can set any of these from your account under Settings > Responsible Gaming. Once set, the limit takes effect immediately. You can lower your limit at any time — raising it requires a 7-day waiting period to protect against impulsive decisions. See the Responsible Gaming page for full details.

Log in, go to the Withdraw section, select your payment method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals go to the payment method registered in your own name. GCash and Maya payouts for standard amounts are processed within 5–15 minutes. Bank transfers process within 1–24 hours depending on the receiving bank. The minimum withdrawal amount is ₱200.

The minimum withdrawal at AIJILI is ₱200. There is no daily limit on the number of withdrawal requests, but individual requests must meet the ₱200 minimum. Large withdrawals above ₱50,000 may be subject to identity verification before processing — this is standard practice for player security and regulatory compliance.

A few things can cause a withdrawal to take longer than the standard timeframe: (1) Your first-ever withdrawal may require a brief identity verification step. (2) Withdrawals above ₱50,000 require ID verification. (3) If a withdrawal was made to a bank account, processing time depends on the receiving bank's schedule — weekend and holiday transfers sometimes take longer. If it's been more than 2 hours and you haven't received a GCash or Maya payout, contact support immediately with your withdrawal request reference.

No. All AIJILI withdrawals must go to a payment account registered in your own name — the same name as your AIJILI account. Withdrawals to third-party accounts are not allowed under any circumstances. This policy is in place to prevent fraud and to ensure your winnings can only be accessed by you. If you need to change your registered withdrawal method, update it from account settings and allow 24 hours for the change to clear.

AIJILI does not charge a withdrawal processing fee. What you request is what arrives in your GCash, Maya, or bank account. However, your e-wallet or bank provider may apply their own inbound transfer fees — these are set by them, not AIJILI, and vary by provider. GCash and Maya do not currently charge fees for inbound transfers from third parties.

The welcome bonus is automatically credited to your account the moment your first qualifying deposit is confirmed — no bonus code needed. The bonus is 100% of your first deposit, up to the maximum stated on the Promotions page. So if you deposit ₱500, you play with ₱1,000. The welcome bonus has a 10x wagering requirement and must be used within 30 days of being credited.

A wagering requirement (also called rollover) is the total amount you need to bet before bonus funds can be converted to withdrawable cash. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in qualifying bets before that bonus balance is released. Wagering progress is tracked in real time in your account. Not all games contribute equally — check the specific promotion's terms on the Promotions page.

Beyond the welcome bonus, registered AIJILI players can access weekly reload bonuses, daily cashback offers on net losses, seasonal promotions tied to Philippine events and NBA seasons, free spins on selected JILI Slots titles, and VIP loyalty rewards for regular players. All active promotions are listed on the Promotions page and updated regularly. Enabling marketing notifications in your account settings ensures you don't miss anything.

Once registered, you'll find your unique AIJILI referral link in your account dashboard. Share this link with friends and family. When someone registers using your link and makes their first qualifying deposit, both of you receive a bonus credit — you for the referral, them as an additional new player reward. There's no cap on how many people you can refer. Full details and your referral earnings are tracked on the Refer a Friend page.

Bonuses have an expiry period — typically 30 days from the date they were credited. If the wagering requirement wasn't met within that period, the bonus (and any winnings derived from it) expires and is removed. Requesting a withdrawal before meeting the wagering requirement on a specific bonus also forfeits that bonus. If you believe a bonus was removed in error, contact support with the date it was credited and the bonus amount — our team can review the account activity logs.

AIJILI offers a full range of online casino games and sports betting for Filipino players:

• JILI Slots — Hundreds of JILI slot machine titles including fan favourites like Super Ace, Boxing King, and Money Coming.
• Baccarat — Live dealer and RNG baccarat tables, multiple table limits.
• Poker — Live poker rooms and video poker variants.
• Bingo — Online bingo rooms with multiple concurrent games.
• NBA Betting — Live and pre-match betting on NBA games, international basketball, and other sports.

No download is required. AIJILI runs entirely in your mobile or desktop browser. Open aijili.net on Chrome, Safari, or any standard browser on your phone or computer and everything works — games, deposits, withdrawals, and account management. The platform is fully optimised for mobile, so most Filipino players who play on their phones have a smooth experience without needing an app.

AIJILI offers both. Live dealer Baccarat tables feature real dealers streamed in real time from professional studios — you watch actual cards being dealt live, just like in a physical casino. RNG (Random Number Generator) Baccarat is computer-simulated and uses certified fair algorithms to determine outcomes. Both options are available after login, and you can switch between them freely.

Head to the NBA Betting section after logging in. You'll see available games with pre-match and live betting markets — moneyline, point spread, over/under, and more. Select your market, enter your stake in Philippine pesos (minimum ₱50 per bet), and confirm. Your potential payout is shown before you confirm. Winnings are added to your account balance immediately once a game result is confirmed.

Try these steps in order: (1) Refresh the page. (2) Clear your browser cache and cookies. (3) Switch from Wi-Fi to mobile data (or vice versa) — network issues are the most common cause of game loading problems. (4) Try a different browser. (5) If you were in the middle of a game session when a crash occurred and are concerned about a bet or balance, contact support with the game name, approximate time, and amount at stake — we can check the game server logs and resolve any discrepancy.

Yes. AIJILI uses 256-bit SSL encryption to protect all data transmitted between your device and our platform — the same level of encryption used by major Philippine banks. All player data is stored securely and never shared with third parties without consent. AIJILI operates under Philippine gaming regulations, and all games use certified random number generation to ensure fair outcomes.

Yes. AIJILI supports SMS-based two-step verification. When enabled, logging in requires both your password and a one-time code (OTP) sent to your registered Philippine mobile number. You can enable this from your account security settings. We strongly recommend activating it — it significantly reduces the risk of unauthorized access even if your password is compromised.

Act immediately: (1) Change your password right away from the Login page using "Forgot password?". (2) Contact AIJILI support via live chat and report the unauthorized access — have your registered mobile number ready. (3) Our team will review the login history and IP activity on your account, temporarily lock it if needed, and work with you to secure it. AIJILI will never ask for your password, so if someone claiming to be AIJILI asked for it, that was a phishing attempt.

AIJILI only communicates via official channels using the domain aijili.net. Any message asking for your password, claiming you've won a prize without having played, or directing you to a website other than aijili.net is a phishing scam. Do not click any links in suspicious messages, do not enter your credentials, and report the message to support@aijili.net. AIJILI will never ask for your password under any circumstances.

AIJILI may request identity verification in these situations: your first large withdrawal (above ₱50,000), a routine security check triggered by unusual activity, or if there is a discrepancy between your registered name and your payment account name. Accepted IDs include PhilSys, Philippine passport, SSS ID, GSIS ID, PRC ID, voter's ID, and driver's license. Your documents are handled in accordance with AIJILI's Privacy Policy and are never shared without your consent.

AIJILI offers two tools depending on how long a break you need. A cooling-off period (24 hours to 6 weeks) temporarily blocks login and deposits — it activates immediately and cannot be cancelled once set. Self-exclusion closes your account for a minimum of 6 months and stops all marketing contact permanently during the period. Both tools are available from your account under Settings > Responsible Gaming and take effect the moment you confirm. See Responsible Gaming for full details.

If you're concerned about your gaming habits, the most important step is to acknowledge it — that's already something. AIJILI's support team is available 24/7 via live chat, and you can speak with them about activating self-exclusion, setting deposit limits, or just getting information about next steps. For confidential professional support, AIJILI's Responsible Gaming page contains guidance on recognizing problem gambling signs and reaching out for help. You won't be judged — the conversation is completely private.

AIJILI provides a full suite of responsible gaming controls available to every player at no cost:

• Daily, weekly, and monthly deposit limits
• Daily loss limits
• Session time limits with optional mid-session alerts
• Reality check notifications (session duration + P&L summary)
• Cooling-off periods (24 hours to 6 weeks)
• Self-exclusion (minimum 6 months)

All tools are accessible from Settings > Responsible Gaming. Lowering any limit takes effect immediately. Full details are on the Responsible Gaming page.

AIJILI enforces the 21+ age requirement at registration and may request documentary proof of age at any time. Any account identified as belonging to a player under 21 is immediately closed and all deposits are returned. AIJILI also recommends that adults use device-level parental controls on shared devices to prevent minors from accessing online gambling platforms. If you believe a minor has accessed AIJILI, contact support immediately and we will investigate the account.